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Service category

Toilet Services

Repair, replacement and installation of toilets, including running, leaking, clogged and loose units, wax rings, fill valves and flanges.

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A running toilet is the most expensive small fault in a house, quietly adding to the bill every day. Most toilet work is inexpensive and quick, and the jobs worth taking seriously are the ones where water is reaching the floor rather than the bowl.

The cheap fault that costs the most

A running toilet is the fault people live with longest, because it is quiet and nothing is visibly wrong. It is also the one that costs real money, continuously, until it is fixed.

The cause is nearly always one of two parts. The flapper is the rubber seal at the bottom of the tank, and once it stops seating cleanly, water trickles past it into the bowl. The fill valve then keeps refilling the tank to replace what leaked away. Both parts are inexpensive and the repair is quick.

A simple check: put a few drops of food colouring in the tank and leave it without flushing. If colour appears in the bowl, the flapper is passing water.

Water on the floor is a different category

Water reaching the floor is the toilet problem worth acting on immediately, because the damage is happening somewhere you cannot see.

The usual cause is a failed wax ring, the seal between the toilet and the flange set into the floor. Once it goes, a little water escapes at every flush and soaks into the subfloor. A rocking toilet causes the same thing, because the movement breaks the seal and can crack the flange as well.

The repair itself is not expensive. What makes it urgent is that the subfloor underneath has been taking water for as long as the problem has existed.

Does this sound familiar?

Problems this covers

  • A toilet that runs continuously or refills on its own
  • Water pooling around the base after a flush
  • A bowl that empties slowly or needs a second flush
  • A toilet that rocks when you sit on it
  • A tank that takes a long time to refill
  • Persistent odour near the toilet with no visible cause

Questions

Toilet Services questions

Why does my toilet keep running?

Almost always the flapper or the fill valve. The flapper is the rubber seal at the bottom of the tank; when it stops seating properly, water leaks past it into the bowl and the fill valve keeps topping the tank back up. Both are inexpensive parts and a straightforward replacement. It is worth fixing quickly rather than living with it, because a running toilet can waste a substantial amount of water continuously and it shows up on the bill long before you notice the sound.

Water is pooling around the base of my toilet. What is it?

Most often a failed wax ring, the seal between the toilet and the flange in the floor. Once that seal goes, water escapes at every flush. It can also be a cracked bowl, or condensation in a humid bathroom, and the three need different responses. Take it seriously either way: water at the base has been getting into the subfloor for as long as it has been happening, and a wax ring is cheap compared with a rotted floor.

My toilet rocks slightly. Does that matter?

Yes, more than it looks. Movement breaks the wax seal underneath, which is what leads to water reaching the subfloor, and it can crack the flange the toilet is bolted to. Sometimes it is as simple as the bolts needing tightening, but if the flange itself has broken or the floor beneath has softened, that has to be put right before the toilet is reset. It is a small job now and a much larger one later.

Is it worth repairing an old toilet or should I replace it?

Fill valves, flappers, flush handles and wax rings are all cheap repairs and worth doing at almost any age. Replacement makes more sense when the bowl or tank is cracked, when the toilet is old enough that it uses several times the water of a modern one, or when repeated repairs are stacking up. A plumber should tell you which of those you are looking at rather than defaulting to a new unit.

A plumbing technician on a residential service call

Get it fixed

Toilet Services, handled locally

Call with your ZIP code and what you are seeing. We route you to a licensed plumber in your area who does this work every week.

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(844) 644-7731